Terms & Conditions

Last updated: June 2026

These Terms govern your use of the GiaoGiao Market website, online reservation service and loyalty programme (the "Service"), operated by Fortune Nature S.R.L. ("GiaoGiao Market", "we"). By using the Service you accept these Terms.

1. Definitions

• Consumer: a natural person acting for purposes outside their trade or profession.
• User / Member: anyone who uses the Service or registers for the loyalty programme.
• Service: the website, the in-store-pickup reservation feature, the loyalty programme and interactive activities.

2. The Service

The website lets you browse our products, reserve items for collection at our store, and take part in our loyalty programme and games. Reservations placed online are orders for in-store pickup; online card payment is not currently available, and payment is made in store at collection.

3. Account & registration

• Registration is free and open to users aged 14 or over.
• You are responsible for keeping your login credentials secure and for activity on your account.
• One account per person; false or misleading information may lead to suspension.

4. Orders & pickup

• Before confirming, you can change your cart, contact details and pickup time. Once confirmed, an order cannot be modified online — contact us to make changes.
• You choose a pickup date and time within our opening hours; we send a confirmation and reminder by email and, if you opt in, by WhatsApp.
• An order is a reservation request; the contract is completed when you collect and pay in store. We may decline or cancel an order (e.g. product unavailable, suspected fraud).
• Please collect within the chosen slot. Uncollected reservations may be released.

5. Prices & availability

• Prices are in euro (€) and include VAT where applicable. The price charged is the one displayed in store at the time of payment.
• Products are subject to availability; we may correct obvious pricing or description errors before fulfilment.
• Promotional and "daily special" prices apply for the stated period and while stocks last.

6. Loyalty programme

• Points are credited when you pay in store. 100 points = €1 discount.
• Points expire 12 months after they are earned; tiers are reviewed every 12 months on cumulative spend.
• We may change the programme with 30 days' notice.

7. Coupons, mystery bags, voting & tasks

• Coupons and game rewards are redeemable only at GiaoGiao Market, are valid 30 days from issue and are not cumulative unless stated.
• Rewards have no monetary value and cannot be exchanged for cash.
• These free activities are not a prize competition under Italian D.P.R. 430/2001. Daily limits may apply.
• We may suspend, modify or cancel activities and void rewards obtained fraudulently.

8. Right of withdrawal

For distance contracts, consumers generally have 14 days to withdraw (Art. 52, Italian Consumer Code, Legislative Decree 206/2005). However, this right does not apply to perishable or quickly-deteriorating goods, sealed goods unsealed after delivery for health/hygiene reasons, or goods made to order (Art. 59). As orders are paid and collected in store, the in-store rules in Section 9 apply.

9. Returns, defects & legal guarantee

• Please check your items at pickup. If a product is expired, damaged, defective or does not match your order, contact us promptly with your order number and we will replace it or refund it.
• Consumers benefit from the legal guarantee of conformity (Art. 128 ff. Consumer Code).
• This does not affect your mandatory statutory rights as a consumer.

10. Age-restricted products

In accordance with Italian law, alcohol and tobacco are not sold to anyone under 18. Valid photo ID may be required at collection.

11. Acceptable use

• Do not misuse the Service, attempt to defraud the loyalty or game systems, or disrupt the website.
• Do not copy, scrape or republish the site's content without permission.

12. Intellectual property

The GiaoGiao Market name, logo, design, text and images are owned by us or our licensors and may not be used without our prior written permission. Trademarks of individual products remain the property of their respective owners.

13. Third-party delivery

Orders placed through Deliveroo or Glovo are governed by those platforms' own terms and pricing; we are not responsible for their services.

14. Liability

The Service is provided "as is". We are not liable for temporary interruptions or for events beyond our reasonable control (force majeure). Nothing in these Terms excludes liability that cannot be excluded under Italian law, including consumer rights.

15. Changes

We may update these Terms; the version in force is the one published here with the "last updated" date. Continued use after changes constitutes acceptance.

16. Governing law & jurisdiction

These Terms are governed by Italian law. The court of Firenze has jurisdiction, save for the mandatory consumer forum under Art. 66-bis of the Consumer Code. Consumers may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

17. Contact

Fortune Nature S.R.L. — P.IVA 02487680973 — Via dei Servi 35R, Firenze — giaogiaomarket@gmail.com